1. About this notice

This notice explains how information submitted through the Tanzania Immigration Reimbursement Portal is handled when administering passport payment reimbursement requests.

2. Information the portal may collect

The portal may collect information including:

• name, email address and account information;
• passport and reimbursement request details;
• first and second passport payment evidence;
• supporting documents submitted with a request;
• bank information supplied for reimbursement processing;
• case messages, support enquiries and officer communications;
• login activity, security events, IP address, browser and device information; and
• audit records showing actions carried out within the portal.

3. How information is used

Information is used to receive, verify, assess, process, communicate about and record reimbursement requests. It may also be used to protect the portal, investigate misuse, maintain audit records and improve the operation of the service.

4. Access to information

Access is limited according to authorised portal roles and operational responsibilities. Officers should access only information needed for their work. Administrative and security actions may be recorded in the audit trail.

5. Records and retention

Portal records may be retained for operational, financial, audit, security and government record-management purposes in accordance with applicable requirements. Archived records may remain subject to retention controls or legal holds.

6. Security information

The portal uses account authentication, role-based access, audit logging and technical safeguards intended to protect submitted information. Users are responsible for keeping their login credentials confidential.

7. Questions about your portal information

Use the Contact Support section for questions relating to information held within a reimbursement request or your portal account.